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The Customer is Everything

June 8, 2014 by rgramly

When you’ve got something glorious to sell, loaded with the latest features and perfectly synced with it’s companion app, that comes in all the best colors and that’s won all kinds of prizes… it’s easy to forget that none of that matters, if the person you’re selling it to doesn’t fit somewhere near the very front of you’re selling equation.

A friend and fellow copywriter once revealed a secret about how he finds his best sales pitch ideas. It’s so good, I envy him for saying it first. But I’ve also used it ever since.

What he said was that, instead of sitting down with a product… and looking it over and talking about it and asking each other what’s so great about it… and then setting out to show it to the customer so he can appreciate all those great things too… trying doing the reverse.

That is, forget the product.

Ask yourself, what is it that’s really on your prospect’s mind already? What’s he worried about, excited about, angry about, or simply craving to have?

Fight the urge to only look for those things that fit what you’re selling. Resist even those things that you know you’ll be able to link up later to your general product category.

It’s the customer that’s everything, there is nothing else.

Well said, Mr. Forde.

© 2014 by John Forde
You can get $78 worth of free gifts from John at:
http://copywritersroundtable.com/signup

Filed Under: Blog, Customer Experience, Marketing

Does Product Information Influence People?

June 7, 2014 by rgramly

It's fascinating to me how easily conventional wisdom gets a grip on people and won't let go. I wonder if it comes down to an unwillingness to think. I know it's true for me—it's much easier to follow the crowd and copy what … [Continue reading]

Filed Under: Copywriting, Marketing

Ten Commandments of Copywriting

May 15, 2012 by admin

By Jack Forde If there were Ten Commandments of Copywriting, what would they be? I found myself asking the almighty "Big G" (Google) that very thing. And wouldn't you know it? It turns out their ARE Ten Commandments of Copywriting. Or … [Continue reading]

Filed Under: Blog, Copywriting, Internet Marketing

All Aboard the (Clue) Train

December 14, 2010 by admin

That's right ... as in, the "get-a-clue" train. It's easy (and sometimes fun) to bash companies that don't seem to have a clue. You have to feel sorry for them on one level. I mean, it's very hard to keep up. How does a slow-moving company adapt … [Continue reading]

Filed Under: Blog, Business Strategy, Copywriting Tagged With: cluetrain, communications, Copywriting, Marketing

Death of the Corporate Monolith

September 2, 2010 by rgramly

I'm often asked, "What's your business strategy?" and thought I would answer it briefly here. I'll take the problem/solution approach in the hopes of simplifying the answer. The Problem is that most businesses (small and large) have failed … [Continue reading]

Filed Under: Business Process, Business Strategy, Marketing

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